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Guidance Notes

Please read these notes carefully before completing your application form.

  1. Before you send your CV, please read:
  • The Job Description which lists the duties you would be expected to carry out
  • The Person Specification details the requirements that the interview panel will be seeking (knowledge, experience and core competencies)

2. Please send your updated CV to

3. HCC uses the Disclosure and Baring Service (DBS) to assess applicants’ suitability and abides by its Code of Practice. We will require an Enhanced Disclosure for this post.


Job Description for Key Worker



Office based in North Lambeth. Working across one or more London Boroughs



Full-time: Up to £21,000

+ £2,000 performance related pay


Part-time: Optional




37.5 (Full-time)

Responsible to


Operations Manager

Summary of Role

You will help and support service users leaving care by:


1.         Keeping service users safe from harm and promoting their well-being


2.         Helping them settle in a new home and environment and gain skills needed to live independently


3.         Supporting them in education, training and employment


4.         Providing access to quality arts, sports and cultural activities and events


5.         Encouraging service users to express their views, develop positive relationships and contribute to their community


6.         Recognising and rewarding achievements and commitment


7.         Developing their life and social skills including self-care, communication skills and confidence


8.         Supporting and encouraging service users to achieve their goals




Work Objective 1 – Assessment & Support Responsibilities






To lead on, and be responsible for, work with each service users.



To explain the project, individual roles and responsibilities and range of support HCC will provide or co-ordinate.



Carry out support and risk assessments and create action plans using the most relevant information or knowledge. Actively share information with team members and relevant others, and make well-judged decisions.



To support service users in setting goals that are important to them and identifying tasks that will support their achievement and identify activities and interests that they find inspiring or are willing to try.



To prepare and deliver 1-to-1 key working sessions on life and social skills including self-care, communication skills and confidence and record outcomes achieved.



Ensure good practice and safeguarding, health and safety, confidentiality and equal opportunity principles are complied with and promoted in accordance with Young HCC’s values, policies & procedures.



Work Objective 2 – Administrative Responsibilities






Monitor service users’ attendance at key working events and other relevant appointments.



To keep accurate and up to date daily records and all documentation pertaining to meetings/contact with service users and relevant others/agencies.



To complete weekly reports on the progress and development of all service users.



To build up an in-depth knowledge of the key working tools, approaches and policies of Young Futures and to ensure this knowledge is kept up to date.



Report all incidents and emergencies to the manager on duty and other agencies, as appropriate, ASAP.



Plan and prepare reports i.e. for LAC reviews, professionals’ and strategy meetings etc, when required.



Work Objective 3 – Collaborative Working Responsibilities






To develop a strong and positive relationship with service users recognising the little things, being sincere and always looking for improvements.



Working collaboratively with all staff and contributing to team meetings and project meetings, conferences, training and other events as requested by the Team Manager – actively sharing information and seeking to promote better ways of doing things.



Make appropriate and timely referrals to a range of projects and agencies



Work Objective 4 – Personal work objective to be decided between Key Worker and Team Manager






To lead on a particular area of work which is developmental for the individual and of significant strategic or operational benefit to the project or business.







Person Specification for Service Users Key Worker

You will be tested on the skills and competences highlighted in red, should you be successful at interview.





  1. Up-to-date knowledge on safeguarding children, adults and service users and London Child Protection Procedures.
  2. Good understanding of the importance and limits of confidentiality.
  3. Good understanding of health and safety requirements as they affect working with service users.
  4. Good understanding of how the post relates to the 5 Every Child Matters outcomes.
  5. A general understanding of the principles of at least one of the following: Cognitive Behavioural Therapies; Drama Therapy; Art Therapy; Motivational Interviewing; Key Working; Life Coaching.


Qualification & Experience
  1. A relevant professional qualification or working towards one (Dip CBT, Dip SW, NVQ Level 2 or 3 in Youth Work).
  2. A minimum of 2 years experience, whether voluntary or paid, in working face to face with service users, especially NEET
  3. Proven track record of achieving targets.
  4. Experience of planning and delivering key working sessions/life coaching/teaching/tutoring.


Core Competencies




  1. Write effectively – write in a clear, accurate and structured way; produce written information that sets out key issues, options and actions.
  2. Speak effectively – speak clearly to allow for different audiences and understanding.
  3. Actively Listen – clarify understanding by asking appropriate questions or summarising.
  4. Persuade and Influence – gain the trust of service users; able to influence others positively; persuade others the benefits of proposals.
  5. Use IT – able to use the basic desktop functions (MS Office) and appropriate technology to do the job.


Project & Performance Management


  1. Establish and maintain good stakeholder relationships – maintain and support others in maintaining good relationships with all partner agencies.
  2. Show determination – show resolve for progressing and completing work without prompting and not deflected by obstacles; prioritise work to meet business deadlines.
  3. Achieve Results – able to prioritise work to meet business needs.
  4. Review Performance – seek feedback; review own performance regularly.


Valuing Diversity


  1. Value people, their diversity and contributions – treat everyone fairly with respect and dignity and respond sensitively to differences; being approachable and actively co-operating with others; encouraging participation.



A satisfactory attendance record (normally less than 5 days absent in a year) but taking into account individual circumstances.

Ability to work flexibly to meet business needs (i.e. some evenings and occasional weekends).

An enhanced level Criminal Records Bureau check that is satisfactory to us.







Revive Supported Living Services

Unit 2 Quarry Road



01604 946 027

07485 207 624 (Emergencies only)

© 2020 Revive Supported Living Services Ltd.

Company Registration Number 12234643

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